Shipping policy
Where we ship
We ship to the United States and the United Kingdom. UK customers pay any customs duties, taxes and fees charged by their country.
Shipping costs
- Free US shipping on orders of $49 or more placed on or after October 5, 2026, including renewals of subscriptions started on or after that date. Subscriptions started before October 5, 2026 keep their original pricing and terms, and shipping on their renewals is charged as before.
- US orders under $49, and all UK orders, pay shipping calculated at checkout based on your address and order.
Processing time
Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). During busy periods, processing may take a little longer. If there's a significant delay, we'll email you.
Tracking
When your order ships, you'll get an email with your tracking number. Tracking can take up to 24 hours to update.
Delivery times
Delivery times depend on the carrier and your location and are estimates, not guarantees. We aren't responsible for carrier delays once a package has shipped.
Address accuracy
Please check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address entered at checkout. If a package is returned to us because of an incorrect address, we'll reship it once you pay the new shipping cost.
Lost or damaged packages
If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office, then email support@ultimategumsolution.com within 14 days of the delivery date. If your order arrives damaged, email us with a photo within 14 days. We'll work with you and the carrier to make it right.
Returns
See our Refund Policy for our 100-Day Money-Back Guarantee.
Questions? Email support@ultimategumsolution.com.